Clinic In Focus
Continuing our series of interviews featuring outstanding hyperbaric and wound care centers around the world, we spoke with Courtney S. Hoffbauer, RN, MSN, Clinical Nurse Manager of the Orthopedic/Neurosurgery Unit, HBO, and Wound Care at Memorial Hospital, University of Colorado Health, which is accredited with distinction by the UHMS.
How has seeking UHMS accreditation affected your clinic?
Our accreditation raises the standard of practice to the next level. UHMS accreditation sets a standard for continuous improvement in regard to quality and patient care. Continuing education throughout the year is a mandate for all staff in order to continue accreditation. Quality improvement for patient care is at the forefront of accreditation. Memorial Hospital’s HBO department continues to not only meet our patients’ expectations, but exceed them.
What are the most common indications treated at your clinic?
The top five indications we treat most often are: diabetic foot wound, radionecrosis, carbon monoxide poising, necrotizing fasciitis, and decompression sickness.
What is the most memorable treatment success story that has come out of your clinic?
We treated a patient who demonstrated one of the best limb salvage cases we have seen. As the nurse presented to the room for a consult, a surgeon was at the bedside informing the patient of the risks of refusing an amputation. The nurse vividly recalls the patient stating: “I have to keep trying before I opt to lose my leg.” It was that moment the nurse told the patient that, “We will do everything in our power to salvage your leg.” After a series of 30 daily treatments, this same nurse happened to encounter this patient several months later, as the patient walked by on both legs. The patient was so very grateful for one more chance.
Do you work with a management company?
We work with a consulting team from South Carolina, National Baromedical Services—the best in the country.
If you had to pick one thing to attribute your clinic’s success to, what would it be?
The team that works every day with the patients in the unit is the leading factor of success for us. The team members know each other well and work side by side to ensure patients are receiving the best care. The team at the HBO unit has been working together for over five years, which is demonstrated by the cohesive nature of the group.
What is one marketing recommendation that you can make to help clinics increase their patient load?
Dr. Rob Price, our medical director, who also is an active-duty Lieutenant Colonel for the U.S. Army, plays a vital role in the success of our unit. One of his many strong attributes is the ability to network with and educate community physicians. We feel that community reputation is key to increasing patient census. We have a relationship with both the local U.S. Air Force Academy and Fort Carson Army Base to ensure we are available for their cadets or soldiers when in need.
Are there are any additional questions you’d like to answer, or is there any other information about your clinic you would like to showcase?
One of the most important facts about our HBO clinic is we are the only 24/7/365 HBO department left in the state of Colorado. Unfortunately, 24/7 HBO facilities are growing scarce; however, because of our relationship with our armed forces, we feel this is critical in our community.
Our Wound Care Clinic saw a record 9,192 patients in 2014. The clinic has a variety of physician specialties available for our community, and in conjunction with HBO has saved many patients from losing limbs. The wound clinic uses cutting- edge technology to ensure we provide our patients with the very best. We were the first in the state of Colorado to utilize Cellutome, which is a skin- grafting outpatient procedure.
Pictured below: The staff at Memorial Hospital Wound Clinic/Hyperbaric Medicine Department in Colorado Springs, Colorado.